Cancellation of reservations

1.1. The client has the right to cancel his/her reservation at any time before the start date of the trip, in accordance with Article 3° letter b) of Law No. 19.496, which establishes the obligation to provide truthful and timely information about the terms and conditions of the contracted services.

1.2. For cancellations made at least 45 days prior to the date of commencement of the trip, 100% of the amount paid will be refunded, in accordance with Article 3 letter e) of Law No. 19.496.

1.3. For cancellations made less than 30 days in advance and up to 15 days before the start date of the trip, a partial refund of 50% will be made, in compliance with Article 3 letter f) of Law No. 19.496, which states that in certain specific cases, suppliers may establish more restrictive refund policies.

1.4. For cancellations made less than 10 days prior to the date of travel, no refund will be made.

1.5. In the event of cancellation, the amount paid may be offered as a credit towards future trips, subject to availability and conditions of the tour operators.

Changes to bookings

2.1. The customer has the right to request changes to their booking, such as travel dates or itineraries, subject to availability, in order to protect the consumer’s right to modify their purchase under pre-established conditions.

2.2. Changes are subject to administrative charges and any difference in price between the original booking and the new booking, additional fees associated with the cost of handling changes to bookings.

Refunds

3.1. If due to unforeseen circumstances or reasons beyond the control of Base Patagonia Travel (such as natural disasters, political conflicts, pandemics, governmental decisions, flight cancellations and all other acts of God), the agency is forced to cancel the trip, a partial refund corresponding to 80% of the value paid will be offered, the remaining 20% being deducted for operational costs.

3.2. Refunds will be made within a reasonable period of time, by transfer to the account indicated by the client, if the transfer is not possible, the refund will be made through the payment platform used by the customer.